:root {
  --bg: #f6f5f2;
  --surface: #ffffff;
  --ink: #17181a;
  --ink-soft: #43454a;
  --ink-faint: #6b6d73;
  --line: #e3e1dc;
  --line-strong: #d2cfc8;
  --accent: #1d4ed8;
  --accent-soft: #eaefff;
  --amber-bg: #fdf3e2;
  --amber-ink: #9a5b09;
  --amber-line: #f0d9b4;
  --green-bg: #e9f5ec;
  --green-ink: #1f6b3a;
  --green-line: #c6e3cf;
  --blue-bg: #eaefff;
  --blue-ink: #1d4ed8;
  --blue-line: #ccd9ff;
  --red: #b4291c;
  --radius: 10px;
  --radius-lg: 14px;
  --shadow: 0 1px 2px rgba(20, 20, 15, 0.04), 0 8px 24px -12px rgba(20, 20, 15, 0.12);
  --font: "Söhne", "Avenir Next", "Segoe UI", system-ui, -apple-system, sans-serif;
  --mono: "SFMono-Regular", "JetBrains Mono", ui-monospace, monospace;
}

* { box-sizing: border-box; }

[hidden] { display: none !important; }

html, body {
  margin: 0;
  padding: 0;
  background: var(--bg);
  color: var(--ink);
  font-family: var(--font);
  font-size: 17px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

a { color: inherit; }

.shell {
  width: 100%;
  max-width: 620px;
  margin: 0 auto;
  padding: 20px 20px 48px;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}
.shell.wide { max-width: 1040px; }

.top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 8px 2px 28px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  font-weight: 600;
  letter-spacing: -0.01em;
  text-decoration: none;
  font-size: 15px;
}
.brand-mark {
  width: 18px;
  height: 18px;
  border-radius: 5px;
  border: 1.5px solid var(--ink);
  position: relative;
  flex: none;
}
.brand-mark::after {
  content: "";
  position: absolute;
  inset: 4px;
  border-radius: 2px;
  background: var(--ink);
}

.ghost-link {
  font-size: 14px;
  color: var(--ink-soft);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  padding-bottom: 1px;
}
.ghost-link:hover { color: var(--ink); border-bottom-color: var(--line-strong); }

h1 {
  font-size: clamp(24px, 4vw, 30px);
  line-height: 1.15;
  letter-spacing: -0.025em;
  margin: 0 0 6px;
  font-weight: 600;
}
h2 { font-size: 19px; letter-spacing: -0.015em; margin: 0 0 6px; }

.lede {
  margin: 0 0 26px;
  color: var(--ink-soft);
  font-size: 16px;
  max-width: 46ch;
}

.card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 26px;
}

.field { margin: 0 0 22px; border: 0; padding: 0; }
fieldset.field { min-width: 0; }

label, legend {
  display: block;
  font-size: 15px;
  font-weight: 600;
  letter-spacing: 0.005em;
  margin-bottom: 10px;
  padding: 0;
  color: var(--ink);
}
.opt { font-weight: 400; color: var(--ink-faint); }

.radios {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}
.radios.cols-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }

.req {
  display: inline-block;
  font-size: 10.5px;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin-left: 6px;
  vertical-align: 1px;
}

.submit-note {
  margin: 0;
  font-size: 13px;
  color: var(--ink-faint);
  text-align: center;
  min-height: 18px;
}

.radio {
  position: relative;
  margin: 0;
  font-size: 15px;
  font-weight: 500;
}
.radio input {
  position: absolute;
  opacity: 0;
  width: 1px;
  height: 1px;
}
.radio span {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 11px 8px;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  background: var(--surface);
  cursor: pointer;
  transition: border-color .15s, background .15s, color .15s;
  user-select: none;
  white-space: nowrap;
}
.radio span::before {
  content: "";
  width: 13px;
  height: 13px;
  border-radius: 50%;
  border: 1.5px solid var(--line-strong);
  background: transparent;
  flex: none;
  transition: border-color .15s, box-shadow .15s;
}
.radio input:checked + span {
  border-color: var(--ink);
  background: #fbfbfa;
  font-weight: 600;
}
.radio input:checked + span::before {
  border-color: var(--ink);
  box-shadow: inset 0 0 0 3px var(--surface);
  background: var(--ink);
}
.radio input:focus-visible + span {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}
.radio span:hover { border-color: var(--ink-soft); }

textarea, input[type="search"], select {
  width: 100%;
  font: inherit;
  font-size: 16px;
  color: var(--ink);
  background: var(--surface);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  padding: 12px 13px;
  transition: border-color .15s, box-shadow .15s;
}
textarea {
  resize: vertical;
  min-height: 120px;
  line-height: 1.5;
}
textarea::placeholder, input::placeholder { color: var(--ink-faint); }
textarea:focus, input[type="search"]:focus, select:focus {
  outline: none;
  border-color: var(--ink);
  box-shadow: 0 0 0 3px rgba(23, 24, 26, 0.07);
}

.meta {
  display: flex;
  justify-content: flex-end;
  font-size: 12px;
  color: var(--ink-faint);
  margin-top: 6px;
  font-variant-numeric: tabular-nums;
}

.drop {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  padding: 24px 16px;
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius);
  background: #fbfbfa;
  cursor: pointer;
  text-align: center;
  color: var(--ink-soft);
  transition: border-color .15s, background .15s;
  margin-bottom: 0;
  font-weight: 400;
}
.drop:hover, .drop.is-drag { border-color: var(--ink-soft); background: #f8f7f5; }
.drop-title { font-size: 14px; font-weight: 500; color: var(--ink); margin-top: 2px; }
.drop-hint { font-size: 13.5px; color: var(--ink-faint); }

.preview {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 10px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfbfa;
  font-size: 13.5px;
}
.preview-info { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.preview-thumb {
  width: 46px;
  height: 46px;
  border-radius: 7px;
  object-fit: cover;
  border: 1px solid var(--line);
  flex: none;
  background: #f2f1ee;
}
.preview-thumb.is-video {
  background: #2b2c2f url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='white'%3E%3Cpath d='M8 5l11 7-11 7z'/%3E%3C/svg%3E") center/18px no-repeat;
}
.preview-name {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  font-weight: 500;
}
.preview-size { color: var(--ink-faint); font-size: 13px; }

.link-btn {
  border: 0;
  background: none;
  font: inherit;
  font-size: 13px;
  color: var(--ink-soft);
  cursor: pointer;
  text-decoration: underline;
  text-underline-offset: 2px;
  padding: 4px;
  flex: none;
}
.link-btn:hover { color: var(--red); }

button.primary, a.primary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  width: 100%;
  padding: 13px 18px;
  border: 0;
  border-radius: var(--radius);
  background: var(--ink);
  color: #fff;
  font: inherit;
  font-size: 15px;
  font-weight: 600;
  letter-spacing: 0.005em;
  cursor: pointer;
  text-decoration: none;
  transition: background .15s, opacity .15s;
}
button.primary:hover, a.primary:hover { background: #000; }
button.primary:disabled { opacity: 0.55; cursor: default; }

button.secondary, a.secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 11px 16px;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--ink);
  font: inherit;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  text-decoration: none;
  transition: border-color .15s, background .15s;
  width: auto;
}
button.secondary:hover, a.secondary:hover { border-color: var(--ink-soft); background: #fbfbfa; }
button.small, a.small { padding: 8px 13px; font-size: 13.5px; }

.spinner {
  display: none;
  width: 15px;
  height: 15px;
  border: 2px solid rgba(255,255,255,.35);
  border-top-color: #fff;
  border-radius: 50%;
  animation: spin .7s linear infinite;
}
.is-loading .spinner { display: block; }
@keyframes spin { to { transform: rotate(360deg); } }

.error {
  margin: 0 0 16px;
  padding: 10px 12px;
  border-radius: 8px;
  background: #fdf0ee;
  border: 1px solid #f2cfc8;
  color: var(--red);
  font-size: 13.5px;
}

.success { text-align: center; padding: 12px 0 4px; }
.success .lede { margin: 0 auto 24px; }
.tick {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--green-bg);
  color: var(--green-ink);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 14px;
}
.actions { display: flex; flex-direction: column; gap: 10px; }

.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 9px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.01em;
  border: 1px solid transparent;
  white-space: nowrap;
}
.badge::before {
  content: "";
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
  flex: none;
}
.badge.submitted { background: var(--blue-bg); color: var(--blue-ink); border-color: var(--blue-line); }
.badge.in-progress { background: var(--amber-bg); color: var(--amber-ink); border-color: var(--amber-line); }
.badge.completed { background: var(--green-bg); color: var(--green-ink); border-color: var(--green-line); }

.foot {
  margin-top: auto;
  padding-top: 32px;
  text-align: center;
  font-size: 13.5px;
}
.foot a { color: var(--ink-soft); text-decoration: none; border-bottom: 1px solid var(--line-strong); }
.foot a:hover { color: var(--ink); }

/* tickets board */
.board-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}
.board-head .lede { margin-bottom: 0; }

.section-label {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--ink-faint);
  margin: 0 0 7px;
}

.stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin: 0 0 18px;
}
.stat {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 1px;
  padding: 13px 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  font: inherit;
  cursor: pointer;
  text-align: left;
  transition: border-color .15s, box-shadow .15s;
}
.stat:hover { border-color: var(--line-strong); }
.stat.is-active { border-color: var(--ink); box-shadow: 0 0 0 1px var(--ink); }
.stat-n { font-size: 23px; font-weight: 600; letter-spacing: -0.02em; line-height: 1.2; font-variant-numeric: tabular-nums; }
.stat-k { font-size: 14px; color: var(--ink-soft); }

.filters {
  display: flex;
  gap: 10px;
  margin: 0 0 18px;
  flex-wrap: wrap;
}

.pills {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin: 0 0 18px;
}
.pill {
  font: inherit;
  font-size: 14.5px;
  font-weight: 500;
  padding: 7px 13px;
  border-radius: 999px;
  border: 1px solid var(--line-strong);
  background: var(--surface);
  color: var(--ink-soft);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  transition: border-color .15s, background .15s, color .15s;
  white-space: nowrap;
}
.pill:hover { border-color: var(--ink-soft); color: var(--ink); }
.pill .pill-n {
  font-size: 11.5px;
  font-variant-numeric: tabular-nums;
  color: var(--ink-faint);
  background: #f1f0ed;
  border-radius: 999px;
  padding: 0 6px;
  min-width: 18px;
  text-align: center;
}
.pill.is-active {
  background: var(--ink);
  border-color: var(--ink);
  color: #fff;
}
.pill.is-active .pill-n { background: rgba(255,255,255,.18); color: #fff; }
.search {
  position: relative;
  flex: 1 1 220px;
  display: flex;
  align-items: center;
}
.search svg {
  position: absolute;
  left: 12px;
  color: var(--ink-faint);
  pointer-events: none;
}
.search input[type="search"] { padding-left: 38px; }
.filters select {
  width: auto;
  min-width: 150px;
  font-size: 14px;
  padding: 10px 34px 10px 12px;
  appearance: none;
  background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%235f6167' stroke-width='2'%3E%3Cpath d='M7 10l5 5 5-5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  background-size: 16px;
  cursor: pointer;
}

.list { display: flex; flex-direction: column; gap: 10px; }
.list.grid-2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; align-items: start; }

.ticket {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 10px 18px;
  padding: 16px 18px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: 0 1px 2px rgba(20,20,15,.03);
  border-left-width: 3px;
  border-left-color: var(--line-strong);
}
.ticket.s-submitted { border-left-color: var(--blue-ink); }
.ticket.s-in_progress { border-left-color: #c47f14; }
.ticket.s-completed { border-left-color: var(--green-ink); }

.ticket-head {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 6px;
}
.chip {
  display: inline-flex;
  align-items: center;
  padding: 3px 9px;
  border-radius: 5px;
  font-size: 12.5px;
  font-weight: 600;
  letter-spacing: 0.01em;
  border: 1px solid var(--line-strong);
  background: #f6f5f2;
  color: var(--ink-soft);
  white-space: nowrap;
}
.chip-dashboard { background: #eef1f8; border-color: #d5ddeb; color: #3a4c6b; }
.chip-driver-app { background: #f4f0ea; border-color: #e4d9c8; color: #6b5432; }
.chip-rider-app { background: #eef4f0; border-color: #d3e5da; color: #355c46; }

.ticket-member { font-size: 14px; font-weight: 600; }
.ticket-member.m-darbara { color: #4a5568; }
.ticket-member.m-monu { color: #7a4a1e; }
.ticket-member.m-sahaj { color: #2f6146; }
.ticket-member.m-karan { color: #3f4c84; }
.ticket-time { font-size: 13.5px; color: var(--ink-faint); }

.ticket-query {
  margin: 0;
  font-size: 16px;
  line-height: 1.5;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  color: var(--ink);
}

.ticket-thumb {
  position: relative;
  display: inline-flex;
  margin-top: 10px;
  width: 84px;
  height: 60px;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid var(--line);
  background: #f2f1ee;
}
.ticket-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.ticket-thumb .play {
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  background: rgba(0, 0, 0, 0.32);
}
.ticket-thumb.is-video .play svg { filter: drop-shadow(0 1px 3px rgba(0,0,0,.5)); }

.ticket-media {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  margin-top: 10px;
  font-size: 13px;
  color: var(--ink-soft);
  text-decoration: none;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 6px 10px;
  background: #fbfbfa;
  max-width: 100%;
} 
.ticket-media:hover { border-color: var(--line-strong); color: var(--ink); }
.ticket-media span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.ticket-status { justify-self: end; align-self: start; }

.status-controls {
  grid-column: 1 / -1;
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  padding-top: 12px;
  border-top: 1px solid var(--line);
  margin-top: 2px;
}
.status-btn {
  font: inherit;
  font-size: 13.5px;
  font-weight: 500;
  padding: 7px 13px;
  border-radius: 999px;
  border: 1px solid var(--line-strong);
  background: var(--surface);
  color: var(--ink-soft);
  cursor: pointer;
  transition: all .15s;
}
.status-btn:hover { border-color: var(--ink-soft); color: var(--ink); }
.status-btn.is-on { font-weight: 600; }
.status-btn.is-on[data-set="submitted"] { background: var(--blue-bg); color: var(--blue-ink); border-color: var(--blue-line); }
.status-btn.is-on[data-set="in_progress"] { background: var(--amber-bg); color: var(--amber-ink); border-color: var(--amber-line); }
.status-btn.is-on[data-set="completed"] { background: var(--green-bg); color: var(--green-ink); border-color: var(--green-line); }

.empty {
  text-align: center;
  padding: 56px 16px;
  color: var(--ink-soft);
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius-lg);
  background: #fbfbfa;
}
.empty p { margin: 0 0 14px; }

.skeleton {
  height: 108px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  background: linear-gradient(90deg, #f2f1ee 25%, #f8f7f5 50%, #f2f1ee 75%);
  background-size: 200% 100%;
  animation: shimmer 1.3s infinite;
}
@keyframes shimmer { to { background-position: -200% 0; } }

@media (max-width: 720px) {
  .shell { padding: 14px 14px 40px; }
  .card { padding: 20px 18px; border-radius: 12px; }
  .stats { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
  .filters { flex-direction: column; flex-wrap: nowrap; gap: 8px; }
  .search { flex: none; }
  .filters select { width: 100%; min-width: 0; }
  .ticket { padding: 14px 15px; }
  .board-head { margin-bottom: 4px; }
}

@media (max-width: 420px) {
  .radios { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .radios.cols-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .radios.cols-3 .radio span { padding: 11px 4px; font-size: 13px; gap: 5px; }
  .radios.cols-3 .radio span::before { display: none; }
}

/* ---------- dialog ---------- */
button.primary.compact {
  width: auto;
  padding: 9px 15px;
  font-size: 14.5px;
  gap: 7px;
}

.shell.wide .card { max-width: 620px; margin: 0 auto; }

body.dialog-open { overflow: hidden; }

.dialog {
  padding: 0;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: var(--surface);
  color: var(--ink);
  box-shadow: 0 24px 64px -20px rgba(20, 20, 15, 0.35);
  width: min(560px, calc(100vw - 32px));
  max-height: min(860px, calc(100vh - 48px));
  overflow: hidden;
}
.dialog::backdrop {
  background: rgba(24, 24, 20, 0.42);
  backdrop-filter: blur(2px);
}
.dialog[open] { display: flex; flex-direction: column; }
.dialog > form { display: flex; flex-direction: column; min-height: 0; }

.dialog-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 20px 22px 0;
  flex: none;
}
.dialog-head h2 { margin: 0; font-size: 21px; letter-spacing: -0.02em; }

.icon-btn {
  border: 0;
  background: none;
  color: var(--ink-faint);
  padding: 6px;
  border-radius: 8px;
  cursor: pointer;
  display: inline-flex;
  margin-right: -6px;
}
.icon-btn:hover { background: #f2f1ee; color: var(--ink); }

.dialog-body {
  padding: 20px 22px 4px;
  overflow-y: auto;
  min-height: 0;
  flex: 1 1 auto;
}
.dialog-body .field:last-child { margin-bottom: 6px; }

.dialog-foot {
  flex: none;
  padding: 14px 22px 18px;
  border-top: 1px solid var(--line);
  background: var(--surface);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
}
.dialog-foot .submit-note { text-align: left; margin: 0; flex: 1; }
.dialog-actions { display: flex; gap: 9px; flex: none; }
.dialog-actions .primary { width: auto; padding: 11px 20px; }

.dialog .success {
  padding: 26px 22px 30px;
}
.dialog .success h3 { margin: 0 0 8px; font-size: 19px; letter-spacing: -0.015em; }
.dialog .success .lede { margin-bottom: 22px; }
.dialog .success .primary { width: 100%; }

@media (max-width: 720px) {
  .dialog {
    width: 100vw;
    max-width: 100vw;
    max-height: 92vh;
    margin: auto auto 0;
    border-radius: 16px 16px 0 0;
    border-bottom: 0;
  }
  .dialog-head { padding: 16px 16px 0; }
  .dialog-body { padding: 16px 16px 4px; }
  .dialog-foot {
    padding: 12px 16px calc(14px + env(safe-area-inset-bottom));
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
  }
  .dialog-foot .submit-note { text-align: center; order: 2; }
  .dialog-actions { order: 1; }
  .dialog-actions .primary { flex: 1; }
  .dialog-actions .secondary { flex: 0 0 auto; }
}

/* ---------- laptop and up: scale the whole board up ---------- */
@media (min-width: 1024px) {
  html { font-size: 17.5px; }
  .shell.wide {
    max-width: 1180px;
    padding: 28px 32px 64px;
  }
  .top { padding: 6px 2px 30px; }
  .board-head h1 { font-size: 34px; }
  .board-head .lede { font-size: 17px; }
  button.primary.compact { font-size: 15.5px; padding: 11px 18px; }
  .section-label { font-size: 12.5px; margin-bottom: 9px; }
  .stat { padding: 15px 17px; }
  .stat-n { font-size: 27px; }
  .stat-k { font-size: 15px; }
  .pill { font-size: 15.5px; padding: 8px 15px; }
  .search input[type="search"],
  #member-filter { font-size: 16.5px; padding-top: 12px; padding-bottom: 12px; }
  .ticket { padding: 22px 24px; }
  .ticket-query { font-size: 17.5px; line-height: 1.55; }
  .ticket-member { font-size: 15px; }
  .ticket-time { font-size: 14.5px; }
  .chip { font-size: 13.5px; padding: 4px 10px; }
  .status-btn { font-size: 14.5px; padding: 8px 15px; }
  .badge { font-size: 14px; }
  .ticket-thumb { width: 92px; height: 92px; }
}

@media (min-width: 1440px) {
  .shell.wide { max-width: 1240px; }
  .ticket-query { font-size: 18px; }
}

/* two-up cards on laptop: narrower cards read better than one long line */
@media (max-width: 1023px) {
  .list.grid-2 { grid-template-columns: minmax(0, 1fr); }
}
@media (min-width: 1024px) {
  .list.grid-2 .ticket-query { font-size: 16.5px; }
}
@media (min-width: 1440px) {
  .list.grid-2 .ticket-query { font-size: 17px; }
}